Refund Policy

Last updated: February 25, 2026

1. Scope of Application

1.1 Products Covered

This Refund & Return Policy (“Policy”) applies to all Pure Vita™ products purchased directly through pure-vita.co.

Products purchased through third-party retailers, resellers, or unauthorized distribution channels are not covered by this Policy and must be returned according to the applicable third party’s return policy.

By placing an order with Pure Vita, you acknowledge that you have read, understood, and agree to be bound by the terms of this Policy.

1.2 Purchase Types

This Policy applies to both:

One-Time Purchases (OTP)
Single purchases without any recurring billing obligation.

Subscription Purchases
Recurring shipments managed through the customer subscription portal.

The 30-Day Money-Back Guarantee described in Section 2 applies only to the first order of a subscription.

This Policy is designed to comply with applicable consumer protection laws in the United States (including the Federal Trade Commission Act, the Magnuson-Moss Warranty Act, and relevant state consumer protection statutes) and the European Union (including Directive 2011/83/EU on Consumer Rights as implemented in EU Member States).

2. 30-Day Money-Back Guarantee

2.1 Overview

Pure Vita offers a 30-Day Money-Back Guarantee to allow customers sufficient time to experience the full benefits of our wellness products.

The 30-day period allows customers to complete a typical three-phase wellness cycle:

Phase Timeframe Description
Phase 1
Days 1–10
The body starts adapting, with subtle changes in energy and overall balance.
Phase 2
Days 11–20
Effects become more noticeable as the body continues adjusting to daily use.
Phase 3
Days 21–30
Results stabilise, allowing a clearer view of overall effectiveness.

The 30-day window allows customers to fully evaluate whether the product is suitable for them.

2.2 Eligibility Conditions

To qualify for a refund under the 30-Day Money-Back Guarantee, the following conditions must be met:

First Order Only
The guarantee applies only to the first order placed by a customer. Subscription renewals and repeat purchases are not eligible.

30-Day Window
Refund requests must be submitted within thirty (30) calendar days from the delivery date, based on carrier tracking records.

Direct Purchase Requirement
The product must have been purchased directly through pure-vita.co.

Contact Requirement
Customers must submit refund requests by contacting our support team via email:

support@pure-vita.co

2.3 Refund Process

After receiving a refund request:

  1. Our support team verifies the purchase date, delivery confirmation, and eligibility requirements.

  2. If the request meets the eligibility criteria, a refund will be issued to the original payment method.

Refunds are generally processed within 5–10 business days, though the time required for the funds to appear may depend on the payment provider or bank.

Shipping fees are non-refundable, unless the product was:

  • damaged

  • defective

  • materially different from what was ordered.

2.4 No Return Required

Due to the consumable nature of our products, customers are not required to return opened or empty containers to receive a refund under the 30-Day Money-Back Guarantee.

Customers are encouraged to complete the recommended product usage cycle before requesting a refund.

2.5 Exclusions

The 30-Day Money-Back Guarantee does not apply to:

  • second or subsequent orders

  • subscription renewal shipments

  • refund requests submitted after 30 days

  • purchases made through unauthorized retailers or third-party marketplaces

  • suspected cases of fraud or policy abuse

Pure Vita reserves the right to refuse refund requests in such cases.

3. Subscription Management and Cancellations

3.1 Subscription Cancellation

Customers with active subscriptions may cancel, pause, skip, or modify deliveries at any time through the customer subscription portal available on pure-vita.co.

Subscriptions can be managed without penalties.

3.2 Cancellation vs Refund

Cancelling a subscription prevents future shipments and charges only.

Cancellation does not automatically trigger a refund for previously shipped orders. Refund eligibility is governed by the terms outlined in this Policy.

4. One-Time Purchase Refunds

4.1 Standard Policy

One-time purchases are eligible for refunds only if they qualify as the customer’s first order, under the 30-Day Money-Back Guarantee.

Subsequent purchases are not eligible for refunds under this guarantee.

4.2 Unfulfilled Orders

If an order has not yet been shipped, customers may request a refund by contacting support.

Approved refunds are processed within 5–10 business days to the original payment method.

5. Shipping Issues and Non-Delivery

5.1 Standard Delivery Time

Pure Vita considers up to 16 calendar days from the shipping date to be a normal delivery timeframe.

Customers are encouraged to monitor tracking information during this period.

5.2 Extended Transit

If a package has been in transit longer than 16 days without delivery confirmation, the situation may be considered a shipping issue.

Customers may choose between:

  • refund, including shipping fees
    or

  • Free replacement shipment

5.3 Damaged or Defective Products

If a product arrives:

  • damaged

  • defective

  • incorrect

Customers should contact support@pure-vita.co immediately.

We will offer either:

  • a replacement shipment, or

  • a refund including shipping costs

This applies regardless of whether the purchase qualifies as a first order.

6. Refund Requests Outside the 30-Day Period

Refund requests submitted after the 30-day guarantee window are not eligible for refunds.

Pure Vita may review requests on a case-by-case basis in exceptional situations, but approval is not guaranteed.

7. European Union Consumer Rights

7.1 14-Day Right of Withdrawal

Consumers residing in the European Union or European Economic Area (EEA) are entitled to a 14-day withdrawal period starting from the date of product delivery.

This right is provided under Directive 2011/83/EU on Consumer Rights.

Customers may withdraw from the purchase without providing a reason.

7.2 Exercising the Withdrawal Right

To exercise this right, customers must notify us within 14 calendar days of receiving the product.

Requests can be sent to:

support@pure-vita.co

7.3 Relationship with the 30-Day Guarantee

Two separate rights apply:

14-Day Withdrawal Right (EU law)
Applies to all purchases. If the product has not been opened or used, customers may receive a refund including shipping.

30-Day Money-Back Guarantee
Applies only to the first order and allows refunds even for opened or partially used products.

7.4 Return Shipping (EU Customers)

If the 14-day withdrawal right is used, customers are responsible for return shipping costs unless the product is defective or incorrect.

Refunds are issued within 14 days of receiving the returned product or proof of shipment.

8. United States Consumer Rights

8.1 Federal and State Protection

U.S. consumers are protected under:

  • Federal Trade Commission Act

  • Magnuson-Moss Warranty Act

  • Applicable state consumer protection laws

This Policy is designed to comply with these requirements.

8.2 Automatic Renewal Laws

Customers with subscriptions receive clear information regarding:

  • pricing

  • renewal frequency

  • cancellation procedures

Subscriptions can be cancelled easily through the customer portal.

9. Chargebacks and Payment Disputes

Customers are encouraged to contact our support team before initiating a chargeback or payment dispute with their bank.

Chargebacks initiated without prior contact may delay resolution and may result in temporary account suspension.

Pure Vita reserves the right to contest disputes and provide transaction and delivery evidence to payment processors when necessary.

10. Contact Information

For refund requests or policy questions, please contact:

Pure Vita Customer Support

Email: support@pure-vita.co
Website: pure-vita.co

Response time: 1–2 business days

11. Policy Updates

Pure Vita reserves the right to modify or update this Policy at any time.

Changes become effective immediately after publication on the website. Customers are encouraged to review the policy periodically.

However, policy changes that significantly reduce customer rights will not apply retroactively to orders already placed.

12. Governing Law

For customers residing in the United States, this Policy is governed by the laws of the State of [Insert State].

For customers in the European Union, this Policy does not limit any mandatory consumer protections provided by the laws of the customer’s country of residence.

EU customers may also submit complaints through the European Commission’s Online Dispute Resolution platform:

https://ec.europa.eu/consumers/odr